WARRANTY AND TERMS OF SALE
Rothenbacher Engineering (RE) parts have a TWO YEAR limited parts warranty with the exception of injector pumps which are warranted for 6 months.
RE has a 45 day return policy. No refunds after 45 days. Returns are subject to a 15% restocking fee. Refunds are given the same way that the customer paid.
You can void your Warranty. If there is a problem with any RE part, it is your responsibility to immediately contact RE in writing (questions@emiata.com). A failure to do so will void the warranty. Immediately means within 56 hours of you learning of a problem that you believe is the result of a failure of an RE part.
RE reserves the right to substitute equivalent or superior performance parts for any defective component. You are also responsible to return an alleged defective part(s) to RE for warranty repairs at your own expense. In addition, you agree to pay return freight or pickup, unless on-site service was included in the original or add-on purchase agreement. RE does not pay return freight or shipping or issue “Call Tags”.
You are responsible for ensuring that parts ordered are the proper parts for your vehicle,
regardless if RE made suggestion of the part(s) ordered. Please understand that some parts
described by RE as fitting your car will not fit your car. You
will be subject to the 15% restocking fee and return shipping costs, if a return is necessary.
You are responsible for ensuring that parts installed in vehicle
are used properly and are designed for your vehicle and
maintaining the vehicle(s). Under no circumstances does RE ever pay
installation or removal expenses. If a part that RE sells is claimed to be defective
or incompatible, RE does not cover installation or removal expenses of that
part. If a part that RE sells is alleged to have caused damages to other parts
in a customer's car, RE is not responsible for those damages.
RE is not responsible for damages under any circumstance or condition, even if the part(s) were installed by a professional or certified mechanic. We strongly recommend all consumers have a professional installer to install the parts. Vehicle protection is your responsibility. The Buyer shall not be entitled to recover from RE any consequential damages, suach as: damages to property, damages for loss of use, loss of time, loss of profit or income, mechanic fees or any other incidental damages. The Buyer shall not be entitled to recover consequential damages listed above caused by a failure of a RE part. The Buyer shall not be entitled to recover any consequential damages listed above, caused by an alledged imcompatability of an RE part.
You can void your Warranty. If failures of components are due to or caused by physical abuse, acts of nature, data corruption, customer installation of incompatible parts/equipment after delivery and setup, or by alteration of parts by the end user or of a part that is modified by the end user installs.
Personal checks are not accepted for payment except when pre-approved by RE.
You can void your Warranty. Failure to return the original box with the parts and an order confirmation included will void our legal responsibility to have the parts repaired or replaced at no charge. Keep the original box with order confirmation!
Cancellation of special orders (defined as any parts built to specifications outside those listed on this web site) after two business days may result in a 15% surcharge.
These terms are subject to change. Please check our web site for the latest information.
All new Rothenbacher Turbochargers carry a
TWO YEAR warranty from Rothenbacher Engineering. If the turbine wheel has been
clipped, the turbo warranty falls to who ever clipped it. Our turbos are built
and warranted by us. Whether or not a failed turbo is repaired or
replaced under warranty is up to our company’s discretion. All failed turbos we
have ever seen have obvious damage from lack of lubrication, contamination in
the oil or the turbo ingesting something. Many failures are blamed on "hot
shut down". Unfortunately, with the way turbos are designed, there are
lots of things manufacturers and rebuilders can point to, to deny any
responsibility.
Please note: If one item pertaining to the
turbo is not functioning properly, the entire unit must be sent back, unless we
give direct written instructions to do otherwise.
Customers are responsible for ensuring that
parts installed in their vehicle are used properly and are designed for the
operating system installed. Customers are also responsible for maintaining
their vehicles. Under no circumstances does RE ever pay installation expenses.
If a part that RE sells is claimed to be defective or incompatible, RE does not
cover installation or removal expenses of that part. If a part that RE sells is
claimed to have caused damages to other parts in a customer's car, RE is not
responsible for those damages.
RE is not responsible for damages under any circumstance or condition, even if
the part or parts were installed by a professional or certified mechanic. We
strongly recommend all consumers have a professional installer to install the
parts. Vehicle protection is your responsibility. The Buyer shall not be
entitled to recover from RE any consequential damages, damages to property,
damages for loss of use, loss of time, loss of profit or income, or any other
incidental damages. The Buyer shall not be entitled to recover consequential
damages caused by a failure of a RE part. If the turbo is repairable under
warranty, we will do our best to ensure that a replacement will be sent out as
soon as possible.
Your
turbo will NOT be covered under warranty by Rothenbacher Engineering if:
1) Shipping damage. Inspect your turbo the
day you get it. That is the time to report any damage from shipping so that we
can file a claim with the carrier. Turbos often sit around for weeks or months
before they get installed. During this time, anything can happen to them that
is not under our or your control. Everyone that touches your turbo when you are
showing it off has a chance to damage it. You must report any fin or actuator
damage immediately.
2) Any damage to either the compressor wheel
or the turbine wheel. Bent fins will be caused by either the turbo ingesting
something or serious compressor surge.
3) There are heat marks on the shaft. Lack of
oil will turn the shaft blue and make score marks in it. If there is a blue
shaft we will not cover it.
4) Damage from "hot shut down".
This will appear as a lack of lubrication. If you are under full boost, the
turbo will be spinning close to 100,000 rpm. If the motor is shut down or
stalls under full throttle and high boost, the turbo is still spinning at
extremely high speed with no oil pressure. Also shutting down a glowing hot
turbo with out allowing time for it to cool down will cause coking (excess carbon
deposits) that will block oil supply.
5) A new oil supply line is not used. You
must use a new oil supply line. If you do have a problem, send a copy of your
oil supply line receipt back with the turbo.
Smoke:
You were doing some grinding or porting near the motor with the turbo removed.
You blocked off the turbo oil drain pipe with a piece of tape. You forget to
take the piece of tape off and install the turbo. Start it up and smokes
instantly. The oil flow into the turbo has no where to go and gets pumped out
the bearing seals. If your turbo does this, check the oil drain for blockage,
remove it and start it up again. The turbo will be fine; it will take a few
minutes of driving to burn out all the oil from the exhaust system. Also a
plugged up crank case vent will cause excessive pressure to build up in
the crankcase. This prevents the oil from draining out of the turbo and
blows the excess oil out through the turbo seals.
Problems with the Shaft:
Our turbos use a sleeve type bearing. The shaft spins inside a bronze sleeve.
The sleeve also spins inside an outer housing. This way; if the turbo is
spinning at 80,000
Waste Gate Actuator Damage:
The wastegate actuator can become
damaged. We do our best to carefully package the turbo assemblies but sometimes
one of our shipping carriers can decide to be careless with your package. The
actuator can get slightly bent or crushed. Check that the bottom surfaces are
not crushed in at all. If it does get, it can be easily bent back before
installing the turbo. Just pry it back until all surfaces are at a 90 degree
angle. There should be a slight pull on the wastegate arm when the actuator is
connected to the arm. Be sure the small cotter pin is in place.
New Head?:
If you keep going through turbos
after a recent valve job or other head work, your problem is probably related
to lots of left over junk in the oil supply galleys in the head. If your
machine shop uses abrasives when cleaning the head, they had better take out
the oil galley plugs and clean the head for days. Certain cars get their oil
supply from these oil galleys and when the junk flows into the turbo, it kills
the bearings instantly.
Plugged-up Internal Oil Passages
Over use of thread sealer or silicone
thread sealants can get inside the turbo cartridge and block small oil
passages. This kills the turbo bearings from lack of oil.
Compressor Wheel Damage
When re-installing the turbo be sure
that you take out any rags or anything else you used to block off any inlets or
intercooler hoses.
Old turbo has gone bad:
Think about what could have caused your old turbo to die. If it was death
by old age (100K miles +) or you were over boosting then no worries. But if you
killed a fairly new turbo for no apparent reason, think about what could have
been the cause of the turbo's failure. If you simply bolt on a new turbo with
out fixing the problem, do not expect your new turbo to live long either.